To make it simple for us to help you with your computer, the steps listed below will allow you to share your screen with us. Once shared, we can operate your computer remotely and walk you through the repair process while you watch.
Steps to initiate Quick Connect screen sharing
To get started, simply click the Quick Connect link and proceed with the following instructions for the specific web browser you are using:
Click Help Me icon for Quick Connect download. This will download a file with a randomly generated (and very cryptic) name with .MSI at the end. This is a special format for a Windows program installation.
- If you are using Internet Explorer
- It will ask if you want to Run or Save.
- Choose Run.
- If you are using Google Chrome
- It will simply drop it to the lower left corner of the browser window.
- Once the download has completed, Click the button showing the RandomlyName.msi.
- If you are using FireFox
- It will ask if you want to save the file.
- Tell it Yes
- Click the down arrow icon on the upper right corner of the browser window
- Click the RandomlyName.msi. It should be at the top of the list.
- Approve any remaining questions.
- Lastly, You will be asked if you want to allow the program to make changes to your computer.
- Once the technician has logged into your remote session they will be able to control the computer as you watch.